Measuring the dimensions of quality in service innovation : a dynamic capability and organisational competency perspective
Year of publication: |
2022
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Authors: | Babaei, Mohsen ; Aghdassi, Mohammad |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 33.2022, 4, p. 434-466
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Subject: | dynamic service innovation capabilities | service innovation competencies | service innovation maturity | service innovation performance measurements | Innovation | Innovationsmanagement | Innovation management | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dynamische Kompetenzen | Dynamic capabilities | Dienstleistungsinnovation | Service innovation | Produktentwicklung | New product development | Performance-Messung | Performance measurement |
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