Measuring the effect of queues on customer purchases
Yina Lu; Andrés Musalem; Marcelo Olivares; Ariel Schilkrut
| Year of publication: |
2013
|
|---|---|
| Authors: | Lu, Yina ; Musalem, Andrés ; Olivares, Marcelo ; Schilkrut, Ariel |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 59.2013, 8, p. 1743-1763
|
| Subject: | queuing | service operations | retail | choice modeling | empirical operations management | operations/marketing interface | Bayesian estimation | service quality | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory | Konsumentenverhalten | Consumer behaviour | Bayes-Statistik | Bayesian inference | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Produktionswirtschaft | Production management | Dienstleistungsmanagement | Service management |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009788989