Measuring the effectiveness of quality assurance systems in the construction industry

Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the “effectiveness” of their systems in meeting prescribed quality objectives. This paper discusses the difficulties faced in attempting to develop a model in the form of a matrix to measure the effectiveness of QA systems.

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Year of publication:	1998
Authors:	Al‐Nakeeb, Ahmed A.R. ; Williams, Trefor ; Hibberd, Peter ; Gronow, Stuart
Published in:	Property Management. - MCB UP Ltd, ISSN 1758-731X, ZDB-ID 2024622-5. - Vol. 16.1998, 4, p. 222-228
Publisher:	MCB UP Ltd
Subject:	Effectiveness \| Quality assurance \| Quality management

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Type of publication:	Article
Type of publication (narrower categories):	technical-paper
Language:	English
Other identifiers:	10.1108/02637479810243437 [DOI]
Source:	Other ZBW resources

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014971989