Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking Journal of Service Research
| Year of publication: |
1996-10
|
|---|---|
| Authors: | Frei, Frances X. ; Harker, Patrick |
| Institutions: | Financial Institutions Center, Wharton School of Business |
| Extent: | application/pdf |
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| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10005794426