Measuring the quality of relationships in consumer services: an empirical study
| Year of publication: |
2003
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|---|---|
| Authors: | Roberts, Keith ; Varki, Sajeev ; Brodie, Rod |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 37.2003, 1-2, p. 169-196
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