Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions
| Year of publication: |
2001
|
|---|---|
| Authors: | Bou-Llusar, Juan Carlos ; Camison-Zornoza, César ; Escrig-Tena, Ana Belén |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 12.2001, 6, p. 719-734
|