Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services
R. Ragu Prasadh and C. Joe Arun
| Year of publication: |
2019
|
|---|---|
| Authors: | Prasadh, R. Ragu ; Arun, Chockalingam Joe |
| Published in: |
Indian journal of economics & business : IJEB. - New Delhi : Serials Publ., ISSN 0972-5784, ZDB-ID 2136804-1. - Vol. 18.2019, 2, p. 487-504
|
| Subject: | E-Services | E-Banking | Service Quality | Customer Satisfaction | Customer Loyalty | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012668869