Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
Zeya He, Laurie Wu and Xiang (Robert) Li
| Year of publication: |
2023
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|---|---|
| Authors: | He, Zeya ; Wu, Luorong ; Li, Xiang |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 4, p. 657-695
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| Subject: | Hotel photos | Mediated experience | Mediated servicescape | Online booking | Servicescape | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Online-Handel | Online retailing | Mediation | Wahrnehmung | Perception | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2021-0429 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338199