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IMPROVING HUMAN PERFORMANCE - The Human Element of Successful Training - Studies have shown that developing deep, genuine relationships -- Both internally among co-workers and externally with partners and customers -- Is one of the most important skills we can have.
Ferrazzi, Keith, (2007)
Managing change, one day at a time
Ferrazzi, Keith, (2014)
Meeting mit Meister Yoda
Ferrazzi, Keith, (2012)