Melding a multi-generational workforce : Communication technology is part of the problem – and the solution

Purpose – Focuses on the potential advantages and pitfalls of a multi-generational workforce. Design/methodology/approach – Focuses on the potential advantages and pitfalls of a multi-generational workforce. Findings – Argues that younger people are often more technologically “savvy” than older employees and more at ease with open communication but that older employees also have a wealth of experience they can pass on to their younger colleagues. Practical implications – Demonstrates how organizations can use communication technology itself to bring the generations together. Social implications – Highlights how demographic factors are changing the nature of the workforce and moving the emphasis towards life satisfaction rather than simply career success. Originality/value – Reveals how new technology can help to solve some of the problems that the technology itself creates.