Merging service quality and service satisfaction. An empirical test of an integrative model
| Year of publication: |
1997
|
|---|---|
| Authors: | de Ruyter, Ko ; Bloemer, Jose ; Peeters, Pascal |
| Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 18.1997, 4, p. 387-406
|
| Publisher: |
Elsevier |