Metaphorical communication, self-presentation, and consumer inference in service encounters
Year of publication: |
March 2017
|
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Authors: | Sundar, Aparna ; Dinsmore, John ; Paik, Sung-Hee Wendy ; Kardes, Frank R. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 72.2017, p. 136-146
|
Subject: | Metaphorical communication | Service encounters | Visual communications | Conceptual metaphor theory | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour | Interne Kommunikation | Internal communication |
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