Metering out change

Describes the introduction of a TQM culture at Pitney Bowes plc in the United Kingdom in order to make it more competitive in a receding market. Reports on the formation of corrective action teams and continuous improvement teams in order to help implement the change process. Details how these teams worked together to identify areas for improvement and the effects of the success of the TQM programme on the organization′s performance.

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Year of publication:	1992
Authors:	Williams, Melanie
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 4.1992, 5
Publisher:	MCB UP Ltd
Subject:	Competitiveness \| Organizational change \| Quality programmes \| Teamwork \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789210034554 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033300