Methodology for assessing and improving the quality of services based on a process approach. Assessment and improvement of the process of customer service in a restaurant
Anna Dobrowolska, Justyna Ossowska
| Year of publication: |
2016
|
|---|---|
| Authors: | Dobrowolska, Anna ; Ossowska, Justyna |
| Published in: |
Innovations in certain areas of organization management and marketing. - Kraków : Jagiellonian University Press, ISBN 978-83-233-4258-8. - 2016, p. 93-103
|
| Subject: | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Prozessmanagement | Business process management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011666836