Metrics 2.0 : creating scorecards for high-performance teams and organizations
Ruth A. Huwe
| Year of publication: |
2010
|
|---|---|
| Authors: | Huwe, Ruth A. |
| Publisher: |
Santa Barbara, Calif. [u.a.] : Praeger |
| Subject: | Organisation | Effizienz | Leistungsmessung | Kennzahlensystem |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | X, 349 S. Ill., graph. Darst. 25 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Literaturangaben Introduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics |
| ISBN: | 978-0-313-38456-1 |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009361498