Metrics 2.0 : creating scorecards for high-performance teams and organizations
Ruth A. Huwe
| Year of publication: |
2010
|
|---|---|
| Authors: | Huwe, Ruth A. |
| Publisher: |
Santa Barbara, Calif. [u.a.] : Praeger |
| Subject: | Performance-Messung | Performance measurement | Betriebliche Kennzahl | Financial ratio | Balanced Scorecard | Balanced scorecard | Leistungsbeurteilung | Employee performance appraisal | Arbeitsgruppe | Team | Leistungsmotivation | Work motivation | Benchmarking | Qualitätsmanagement | Quality management | Organisation | Effizienz | Leistungsmessung | Kennzahlensystem |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | X, 349 S. Ill. 25 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references and index Introduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics. Erscheinungsjahr in Vorlageform:c2010 |
| ISBN: | 978-0-313-38456-1 ; 0-313-38456-8 ; 978-0-313-38457-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013485360