Mind the voice! : the effect of service robot voice vividness on service failure tolerance
Jiale Huo, Le Gong, Yue Xi, Yinjiao Chen, Danni Chen and Qiang Yang
| Year of publication: |
2025
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|---|---|
| Authors: | Huo, Jiale ; Gong, Le ; Xi, Yue ; Chen, Yinjiao ; Chen, Danni ; Yang, Qiang |
| Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 42.2025, 1, p. 1-19
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| Subject: | customer behavior | robot appearance cuteness | robot design attributes | robot voice vividness | service expectation | service failure | service failure severity | service failure tolerance | Service robot | tourism and hospitality industry | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Gastgewerbe | Hospitality industry | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Tourismuswirtschaft | Tourism industry | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2024.2425095 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015183117