Mitigating the negative effects of service failure through customer identification
| Year of publication: |
2021
|
|---|---|
| Authors: | Song, Jiaqi ; Huang, Jiexian ; Jiang, Yuwei |
| Published in: |
Psychology & Marketing. - Wiley, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 39.2021, 4 (25.11.), p. 715-725
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mar.21615 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012808564