Mix & match: a resource-based complaint recovery framework for tangible compensation
Stanislav Stakhovych and Ali Tamaddoni
| Year of publication: |
2020
|
|---|---|
| Authors: | Stakhovych, Stanislav ; Tamaddoni, Ali |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 3, p. 337-352
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| Subject: | service failure | customer complaints | tangible compensation | customer churn | RLV | customer base analysis | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519898521 [DOI] 10.1177%2F1094670519898521 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012265770