MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Sergey Dudin; Chesoong Kim; Olga Dudina
| Year of publication: |
2013
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|---|---|
| Authors: | Dudin, Sergey ; Kim, Chesoong ; Dudina, Olga |
| Published in: |
Computers & operations research : and their applications to problems of world concern ; an international journal. - Oxford [u.a.] : Elsevier, ISSN 0305-0548, ZDB-ID 194012-0. - Vol. 40.2013, 7, p. 1790-1803
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| Subject: | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009760342