Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Darlington Chigori, Kim Viljoen, Mari Ford, Liezel Cilliers
| Year of publication: |
2020
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|---|---|
| Authors: | Chigori, Darlington ; Viljoen, Kim ; Ford, Mari ; Cilliers, Liezel |
| Published in: |
Journal of economic and financial sciences : JEF. - Johannesburg : Univ., ISSN 2312-2803, ZDB-ID 2824729-2. - Vol. 13.2020, 1, p. 1-11
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| Subject: | mobile banking service quality | mobile banking applications | mobile banking USSD services | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Mobile Business | Mobile business | Konsumentenverhalten | Consumer behaviour | Bank | Bankgeschäft | Banking services | Beziehungsmarketing | Relationship marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4102/jef.v13i1.471 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012321232