Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Amjad A. Abu-El Samen; Mamoun N. Akroush; Bayan N. Abu-Lail
| Year of publication: |
2013
|
|---|---|
| Authors: | Abu-El Samen, Amjad A. ; Akroush, Mamoun N. ; Abu-Lail, Bayan N. |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 30.2013, 4, p. 403-425
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications | Telekommunikationssektor | Telecommunications industry | Befragung | Interview | Jordanien | Jordan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009748531