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How Do Customers Judge Quality in an E-tailer? Online retailers must distinguish themselves in three aspects of a transaction: Customer interaction with the Web site, delivery of the product and ability to address problems when they occur
Collier, Joel E., (2006)
An analysis of how nonresponse error is assessed in academic marketing research
Collier, Joel E., (2007)
Model misspecification : contrasting formative and reflective indicators for a model of e-service quality
Collier, Joel E., (2009)