Modeling a Formative Measure of Relationship Quality and Its Effects: Evidence From the Hong Kong Retail Banking Industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Tung, Brian ; Carlson, Jamie |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 2 (1.4.), p. 139-158
|