Modeling Daily Arrivals to a Telephone Call Center
| Year of publication: |
2004
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|---|---|
| Authors: | Avromidis, Athanassios N. ; Deslauriers, Alexandre ; L'Ecuyer, Pierre |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 50.2004, 7, p. 896-908
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