Modeling latent sources in call center arrival data
Joshua Landon; Fabrizio Ruggeri; Refik Soyer; M. Murat Tarimcilar
| Year of publication: |
2010
|
|---|---|
| Authors: | Landon, Joshua ; Ruggeri, Fabrizio ; Soyer, Refik ; Tarimcilar, M. Murat |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 204.2010, 3 (1.8.), p. 597-603
|
| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003955978