Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Mohd Adil
| Year of publication: |
2013
|
|---|---|
| Authors: | Adil, Mohd |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 15.2013, 3, p. 358-373
|
| Subject: | service quality | SQ | customer satisfaction | SERVPERF | bank | structural equation model | SEM | Indian | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Bank | Strukturgleichungsmodell | Structural equation model | Privatkundengeschäft | Personal banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010127941