Modelling health care customer satisfaction : evidence from Serbia
Tamara Rajić, Ana Rakić and Isidora Milošević
| Year of publication: |
2021
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|---|---|
| Authors: | Rajić, Tamara ; Rakić, Ana ; Milošević, Isidora |
| Published in: |
Serbian journal of management : an international journal for theory and practice of management science ; SJM. - Bor : [Verlag nicht ermittelbar], ISSN 2217-7159, ZDB-ID 2634104-9. - Vol. 16.2021, 1, p. 125-145
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| Subject: | health care service quality | perceived value | patient satisfaction | trust | commitment | patients' behavioural intentions | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Serbien | Serbia | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5937/sjm16-25961 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012618922