Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India : an SEM study
Rajat Gera
| Year of publication: |
2011
|
|---|---|
| Authors: | Gera, Rajat |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 3.2011, 2, p. 225-242
|
| Subject: | Lebensversicherung | Life insurance | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009299618