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Creating superior customer value and reaping its benefits for the company
Staritz, Matthias, (2008)
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa, (2017)
Towards a holistic view of customer value creation in Lean : a design science approach
Gülyaz, Erdoğan, (2019)
Marketing research
Lehmann, Donald R., (1998)
Valuing customers
Gupta, Sunil, (2001)
Managing customers as investments : the strategic value of customers in the long run
Gupta, Sunil, (2005)