Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Sujeong Choi; KiJu (KJ) Cheong; Richard A. Feinberg
| Year of publication: |
2012
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|---|---|
| Authors: | Choi, Sujeong ; Cheong, KiJu ; Feinberg, Richard A. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 5, p. 492-516
|
| Subject: | Burnout | Mitarbeiterbindung | Employee retention | Dienstleistungsberufe | Service workers | Personalführung | Leadership | Leistungsanreiz | Performance incentive | Leistungsentgelt | Performance pay | Callcenter | Call centre | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009681564