The moderating role of face and attribution on service recovery quality, postrecovery satisfaction and repurchase intention : a study of collectivist consumers in service recovery
Joseph Lok-Man Lee, Noel Yee-Man Siu, Tracy Junfeng Zhang and Shun Mun Helen Wong
| Year of publication: |
2024
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|---|---|
| Authors: | Lee, Joseph Lok-Man ; Siu, Noel Yee-Man ; Zhang, Junfeng ; Wong, Shun Mun Helen |
| Published in: |
Journal of Asia Business Studies. - Bingley : Emerald, ISSN 1559-2243, ZDB-ID 2589599-0. - Vol. 18.2024, 6, p. 1584-1602
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| Subject: | Attribution | Collectivist consumers | Face | Postrecovery satisfaction | Repurchase intention | Service recovery quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JABS-03-2023-0098 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015327090