Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Year of publication: |
2023
|
---|---|
Authors: | Sidhu, Sarabjit Kaur ; Fon Sim Ong ; Balaji, M. S. |
Subject: | attachment anxiety | attachment avoidance | positive word-of-mouth | recovery satisfaction | repurchase intention | Service failure | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Emotion |
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