Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Ramakrishnan Ramanathan (Business and Manangement Research Institute, University of Bedfordshire Business School, Luton, UK), Yun Di (Nottingham University Business School, Nottingham, UK) and Usha Ramanathan (Business and Manangement Research Institute, University of Bedfordshire Business School, Luton, UK)
| Year of publication: |
2016
|
|---|---|
| Authors: | Ramanathan, Ramakrishnan ; Di, Yun ; Ramanathan, Usha |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 2, p. 469-486
|
| Subject: | SERVQUAL | Service quality | Customer satisfaction | Buffet restaurant | Dienstleistungsqualität | Kundenzufriedenheit | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-01-2015-0012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011555037