Modified closed loop model for service performance management
| Year of publication: |
2009
|
|---|---|
| Authors: | Parameshwaran, R. ; Srinivasan, P.S.S. ; Punniyamoorthy, M. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 8, p. 795-816
|