Modified importance-performance analysis of e-service quality

Chu Luo, Lei Shen, Han Gao

Year of publication:	January-March 2017
Authors:	Luo, Chu ; Lei, Shen ; Gao, Han
Published in:	Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 15.2017, 1, p. 84-95
Subject:	E-Service Quality \| Importance-Performance Analysis \| Partial Correlation \| PLS-SEM \| Regression Coefficient \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Electronic Commerce \| E-commerce \| Regressionsanalyse \| Regression analysis \| Performance-Messung \| Performance measurement \| Online-Handel \| Online retailing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.4018/JECO.2017010105 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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