Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry : mediation, moderation and conditional process analysis
Rizwan Raheem Ahmed, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, Zahid Ali Channar
| Year of publication: |
October 2017
|
|---|---|
| Authors: | Ahmed, Rizwan Raheem ; Vveinhardt, Jolita ; Štreimikienė, Dalia ; Ashraf, Muhammad ; Channar, Zahid Ali |
| Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 18.2017, 5, p. 974-1004
|
| Subject: | service quality dimensions | customer satisfaction | perceived value | trust | technology | modified SERVQUAL model | structural equation modelling | bootstrapping method | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Bank | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3846/16111699.2017.1368034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011781016