Monitoring hotel response management : a multidimensional approach
Yaiza Armas-Cruz, Esperanza Gil-Soto, Sandra Morini-Marrero
| Year of publication: |
2022
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|---|---|
| Authors: | Armas-Cruz, Yaiza ; Gil-Soto, Esperanza ; Morini-Marrero, Sandra |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 101.2022, p. 1-11
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| Subject: | Customers’ perceptions | Hotel’s response management | Moderating effects | Online reviews | Promotional behaviour | Response satisfaction | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Corporate Social Responsibility | Corporate social responsibility | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103127 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013271316