Monitoring, measuring, and managing customer service
Gary S. Goodman
| Year of publication: |
2000 ; 1. ed.
|
|---|---|
| Authors: | Goodman, Gary S. |
| Publisher: |
San Francisco : Jossey-Bass |
| Subject: | Customer services | Quality control | Handbooks, manuals, etc | Evaluation | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 166 S. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 0-7879-5139-0 |
| Source: |
Persistent link: https://www.econbiz.de/10004444701