Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Cheris W. C. Chow; Jennifer Y. M. Lai; Raymond Loi
| Year of publication: |
2015
|
|---|---|
| Authors: | Chow, Cheris W. C. ; Lai, Jennifer Y. M. ; Loi, Raymond |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 48.2015, p. 362-369
|
| Subject: | Leader-member exchange | Internal marketing orientation | Customer service behavior | Organizational citizenship behavior | Travel agent | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Austauschtheorie | Social exchange theory | Verhalten in Organisationen | Organizational behaviour | Personalmarketing | HR marketing | Motivation | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010508380