Moving the quality effort forward - the emerging role of the middle manager
| Year of publication: |
2004
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|---|---|
| Authors: | Harrington, Denis ; Williams, Brian |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 4, p. 297-306
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