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Bounded rationality in service systems
Huang, Tingliang, (2013)
Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H., (2007)
Services Sciences, Management, and Engineering (SSME) and its relation to academic disciplines
Spohrer, Jim, (2007)
Equilibrium analysis of disaggregate facility choice systems subject to congestion-elastic demand
Lee, Hau Leung, (1985)
Manufacturing strategy : concepts and methods
Cohen, Morris A., (1985)
Service constrained (s, S) inventory systems with priority demand classes and lost sales
Cohen, Morris A., (1988)