Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey
| Year of publication: |
2012
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| Authors: | Altuntas, Serkan ; Dereli, Trkay ; Yilmaz, Mustafa Kemal |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 11 (1.12.), p. 1379-1395
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