Multi-Dimensional Approaches to Organizational Performance

Nowadays, addressing the different dimensions of organizational performance is a topic of major interest, as researchers, managers and stakeholders, alike, tend to increase its importance. This attitude towards organizational performance is motivated by the fact that many companies want to improve their performance evaluation system, aiming to capture the many factors behind its performance. Moreover, multidisciplinary perspectives on performance measurement, such as the balanced scorecard, the performance prism or the performance measurement matrix, point out the importance of non-financial measures in reflecting the overall activity of an organization. Considering the diverse facets of organizational performance, this paper aims to detail existing performance frameworks designed as multi-dimensional models that can be used in performance evaluation. The main objective of this paper is to highlight the importance of a multi-dimensional view on organizational performance, as all factors influencing it must be taken into consideration.