Multi-dimensional nature of service innovation: Operationalisation of the elevated service offerings construct in collaborative service organisations
| Year of publication: |
2011
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| Authors: | Agarwal, Renu ; Selen, Willem |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 31.2011, 11 (18.10.), p. 1164-1193
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