Multi‐dimensional nature of service innovation : Operationalisation of the elevated service offerings construct in collaborative service organisations
Year of publication: |
2011
|
---|---|
Authors: | Agarwal, Renu ; Selen, Willem |
Published in: |
International Journal of Operations & Production Management. - Emerald Group Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 31.2011, 11, p. 1164-1192
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Australia | Telecommunications industry | Operations management | Service definition | Service innovation | Service value networks | Elevated service offering | Construct development | Structural equation modelling |
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