Multi-dimensional service improvement under the multi-customer nature of container terminals
Sheng Teng Huang, Emrah Bulut, Okan Duru
| Year of publication: |
2016
|
|---|---|
| Authors: | Huang, Sheng Teng ; Bulut, Emrah ; Duru, Okan |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 8.2016, 2, p. 194-222
|
| Subject: | container terminals | terminal management | multi-dimensional quality assessment | customer relationship management | CRM | Containerterminal | Container terminal | Beziehungsmarketing | Relationship marketing | Containerverkehr | Container transport | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011578586