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The Power of Balance - Using a balanced scorecard -- Whether it's implemented in a single department or company wide -- Results in better equilibrium among organizational goals that can be as varied as revenue and safety. Start by building a consensus-driven summary matrix that everyone can understand.
McManus, Kevin, (2005)
Is Quality Dead? - Quality's place in the sun hasn't changed as much as the trendy jargon might lead you to believe
McManus, Kevin, (1999)
Acquiring knowledge and skills for twenty‐first century supervision
McManus, Kevin, (1995)