Multiple language supports in search engines

Purpose – This paper aims to investigate the multiple language support features in internet search engines. The diversity of the internet is reflected not only in its users, information formats and information content, but also in the languages used. As more and more information becomes available in different languages, multiple language support in a search engine becomes more important. Design/methodology/approach – The first step of this study is to conduct a survey about existing search engines and to identify search engines with multiple language support features. The second step is to analyse, compare, and characterise the multiple language support features in the selected search engines against the proposed five basic evaluation criteria after they are classified into three categories. Finally, the strengths and weaknesses of the multiple language support features in the selected search engines are discussed in detail. Findings – The findings reveal that Google, EZ2Find, and Onlinelink respectively are the search engines with the best multiple language support features in their categories. Although many search engines are equipped with multiple language support features, an indispensable translation feature is implemented in only a few search engines. Multiple language support features in search engines remain at the lexical level. Originality/value – The findings of the study will facilitate understanding of the current status of multiple language support in search engines, help users to effectively utilise multiple language support features in a search engine, and provide useful advice and suggestions for search engine researchers, designers and developers.