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The impact of third-party financial products on the consumer loan services market in the banking sector : an analysis of sales progress and consumer behavior
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India
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A measurement of service experience at touch points in banking industry : model development and validation
Yadollahi, Shahrbanoo, (2019)
The influence of customer activity on e-service value-in-use
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Characterizing ex situ value : a customer-dominant perspective on value
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Editorial: embracing the future of services marketing
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